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What is Customer Success
You could invested a small fortune on Symantec Technologies and hope for the best, or you could guarantee that investment by adding Customer Success.
Partnership.
Partner with services experts focused on your business goals to optimize security and improve business results.
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Expertise.
Access to specialized technical expertise when you need it.
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Product Optimization.
Product optimization to get more out of your investment.
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Visibility.
Increased visibility to security trends in your environment.
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Experience Management.
Management coordination of support engagement, support escalations, proactive coordination for planned upgrades, new installations & emerging product concerns.
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Product Lifecycle Management.
Monthly reviews – new & closed cases and review of outstanding cases. Quarterly reviews for open projects, version upgrades, customer business objectives & industry trends.
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Symsecure Customer Success Service
Symsecure will manage your software and investment lifecycle from end to end so that you can focus on your core expertise and function.
Understand your Need
Meet with Business Owners.
Understand your desired business objectives.
Relationship Mapping.
Adopt
Ensuring products are deployed/configured optimally.
Drive accountability focused on goals identified.
Expand
Symsecure Cyber Security Analysts generate a Report based on the state of the SEP Environment in comparison to accepted Symantec Security Response Best Practices.
Symsecure Cyber Security Analysts will provide the report to your team and will review the findings with your team to assist with creating a prioritised Plan of Action.
- Full Day
Report
Symsecure Cyber Security Analysts will devise a Plan of Action based on your risk profile in conjunction with your Security Team.
The long term goal of the Plan of Action will be to align your Symantec Endpoint Protection Environment with Symantec Security Response best practices.
- Half to Full Day
Requirements
Authorisation to be the Primary Technical Support Contact.
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- Open ended
Renew
Past experience has shown Symsecure that where the overall protection score is low a quarterly review provides the optimum long term results.
Symsecure recommends an anual Protection Overview in mature environments.
- Variable.